Customer Experience Coordinator
St. Petersburg, FL
Full Time
Entry Level
DURATION - 3-6 MONTHS WITH POSSIBLE EXTENSION OR TEMP TO HIRE - ONSITE POSITION - SHIFT - MON-FRI 7:30AM - 4:30PM WITH SOME FLEX FOR MEETINGS, CUSTOMERS & EVENTS.
II. Basic Function:
The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include: managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed.
III. Specific Activities, and Responsibilities:
Reception:
• Greets and directs visitors efficiently and address all inquiries in a courteous manner. Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
• Answers phones and transfers calls to the appropriate team or team member.
• Retrieves and responds to messages left in company voicemail box daily.
• Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
• Adhere to company security protocols and ensure that a site representative always escorts their visitors.
• Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate.
General:
• Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
• Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
• Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
• Maintain coffee station supplies: cups, lids, tea, sugar, etc
• Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs.
• Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal.
Security:
• Entering safety concerns using the Intelex system
• Scanning security files into internal drives
• Assist during site emergency testing and drills.
• Monitor people coming and going through reception doors.
• Be aware of and report suspicious activity in the lobby or in front of the building.
• Ensures the visitor brochures are available for distribution and reproduced as needed for the front gate for distribution.
• Assist the Site Security Leader with the administration of the badge access system and related requests.
• Performs other duties as assigned.
IV. Knowledge Requirements:
Education or Equivalent: (Minimum required to perform job.)
• High school diploma or equivalent required Bachelor’s preferred
• 1-2 years customer service experience required
• 3-5 years security experience preferred
• Intermediate to Advance Computer Skills
• Excellent communication skills (Verbal and Written)
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills, time management and ability to prioritize.
• Motivated, self-started, team player
II. Basic Function:
The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include: managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed.
III. Specific Activities, and Responsibilities:
Reception:
• Greets and directs visitors efficiently and address all inquiries in a courteous manner. Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
• Answers phones and transfers calls to the appropriate team or team member.
• Retrieves and responds to messages left in company voicemail box daily.
• Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
• Adhere to company security protocols and ensure that a site representative always escorts their visitors.
• Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate.
General:
• Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
• Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
• Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
• Maintain coffee station supplies: cups, lids, tea, sugar, etc
• Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs.
• Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal.
Security:
• Entering safety concerns using the Intelex system
• Scanning security files into internal drives
• Assist during site emergency testing and drills.
• Monitor people coming and going through reception doors.
• Be aware of and report suspicious activity in the lobby or in front of the building.
• Ensures the visitor brochures are available for distribution and reproduced as needed for the front gate for distribution.
• Assist the Site Security Leader with the administration of the badge access system and related requests.
• Performs other duties as assigned.
IV. Knowledge Requirements:
Education or Equivalent: (Minimum required to perform job.)
• High school diploma or equivalent required Bachelor’s preferred
• 1-2 years customer service experience required
• 3-5 years security experience preferred
• Intermediate to Advance Computer Skills
• Excellent communication skills (Verbal and Written)
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills, time management and ability to prioritize.
• Motivated, self-started, team player
Important Notice: Protecting Your Information
Medvacon Talent Acquisition only conducts initial video interviews via Microsoft Teams or Zoom. All communication will come from an email address ending in @medvacon.com. If you receive a message that seems suspicious or is not from our official domain, please report it immediately to jobs@medvacon.com.
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